Because administrative professionals keep organizations functioning at a high level, even when there’s chaos and complexity, leadership skills are no longer optional. But what does it mean, really, to be a “leader”? Among the vast array of leadership skills and theories you’re likely to come across, the most critical can be summed up in a handy acronym: P.A.N.D.A.: Persuasion, Assertiveness, Negotiation, Delegation, and Accountability.
In this presentation, you’ll learn the key skills and best practices for becoming a leader with P.A.N.D.A. skills. Specifically, you’ll learn how to:
- Better persuade others by using effective communication techniques
- Effectively use assertiveness techniques, including basic, empathic, consequence, discrepancy, negative feelings, and broken record assertion
- Negotiate with leaders, employees, and clients using both ZOPA (Zone of Possible Agreement) and BATNA (Best Alternative to a Negotiated Agreement) approaches
- Hold others accountable by employing best practices in delegation and follow-up
